How do enterprise systems help businesses achieve operational excellence?

a. Define an enterprise system and explain how enterprise software works. b. Describe how enterprise systems provide value for a business. Please read chapter 9 of: Laudon, Kenneth C. and Laudon, Jane P.; Management Information Systems: Managing the Digital Firm I have attached the book as a PDF file. After reading the chapter, you will be able to answer the question. http://dinus.ac.id/repository/docs/ajar/MIS_KC_Laudon.pdf