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September 17, 2019

CUSTOMER SERVICE TASK 2

2.1 Write research evaluating the different communication methods and demonstrate how they are used for best effect.(DEFINE COMMUNICATION AND EXPLAIN TYPES OF COMMUNICATION . VERBAL COMMUNICATION,NON VERBAL COMMUNICATION AND WRITTEN COMMUNICATION WITH DIAGRAMS AND STATE THE ADVANTAGES AND DISADVANTAGES OF EACH) 2.2 Analyse how customer perception is influenced by customer service delivery (AC2.1; AC2.2) Provide real industry example where appropriate and there should be clear use of reference on the […]
September 17, 2019

CUSTOMER SERVICE TASK 3

Task 4 RESEARCH PAPER Assessment Method: Individual/Group Work with (Must show visual evidence to the tutor): Individual assessment and reflection (report) USE IBIS HOTEL OR MARRIOT HOTEL FOR EVALUATION 3.1 Assess sources of information and research on customer requirements such as information through customers, staffs, management, customer records and past information 3.2 Carry out research using customer requirements and satisfaction levels for the organization and suggest some potential improvements based […]
September 17, 2019

FOOD AND BEVERAGES OPERATIONS MANAGEMENT TASK B

The Scenario Students of this course are preparing for an event to celebrate Christmas Party. You have done the necessary preparation and secured a local-community pub to host the party. You have invited all of your classmates, their spouses and children. Among the 100 guests, 70 of them are adults and 30 children. Subsequently, you also have 20 vegetarians, and 10 guests who suffer from diabetes. Therefore, you ought to […]
September 17, 2019

How design thinking creates value and spurs innovation in organizations?

The research paper shall be in 2500-3000 words. Research Question: How design thinking creates value and spurs innovation in organizations? Final Manuscript Deliverables: 1) Abstract (150-250 words) 2) Introduction (introduction of research problem, Review of Literature) 3) Method section (review existing studies and utilize pre-existing published results to answer your research question) 4) Results section (to extract data from published studies and analyze/summarize the results) 5) Discussion section (answer “what […]
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