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May 6, 2020
1. What is the main benefit of having every agent trained on every product. A). Agent will stay in the team longer for the great learning opportunity. B). Customers will have a more knowledgeable support agent. C). There is no real benefit and there are a lot of risks associated. D). You can achieve a quicker response and resolution time. E). You don’t need to maintain a knowledge base 2. […]
May 8, 2020
Research the activity of assigning resources to a project and discuss the following: The steps a project manager must take to make sure their project is receiving adequate support. Techniques used in the assignment of resources (human capital). When is it necessary to “level load” a project? Steps a project manager would take if the needed resources were not available for their project The paper is to be no more […]
May 8, 2020
Purpose of Assignment The purpose of this assignment is for students to learn how to apply Statistical Process Control Methods to a business process. Assignment Steps Resources: Microsoft® Excel® and PowerPoint® Select a complex continuous process from your personal life or work. The process can be the same as in Week 1 assignment. Complete the following: Use Microsoft® Excel® to calculate the defined process metrics including variation and process capability. […]
May 8, 2020
Part II: Transferable Skills Self Reflection – GE Project In a minimum of 1 full page, using Microsoft Word, write an essay (full introduction and conclusion), which includes the following: Describe the knowledge, skills and/or attitudes regarding each of the transferable skills that you’ve gained as a result of completing this particular project/assignment. Discuss the ways that you are going to incorporate the transferable skills (the transferable skills that you […]
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