The transportation costs for the Ultamyacin are high, but so are the costs of building an entirely new manufacturing facility. A description of the processes is listed. The company does not know how to proceed but is beginning to embrace TQM thinking. To encourage this new direction, you want to bring more information and analysis to the next management meeting. You believe Deming’s steps could be applied here, as well as process mapping to determine what the company should do next.

Individual Portion

Research each of Deming’s 14 points for management.

• Which of the points do you think are most important, and why?
• If management were to implement one of Deming’s points each year, do you believe that this methodology would be effective? Why or why not?
• Create an ideal process map with minimal waste. How will the new process meet each of Deming’s 14 points?

• A document that contains the streamlined, optimum process map
• A second document that explains the following:
  • How the new process will address each of Deming’s 14 points, as compared to the old process
  • How your team has optimized the process
  • Managerial and employee goals and communication processes to reach each of Deming’s Points in the future