-Topic: Critically analyse the literature around the causes of poor and destructive organisational internal cmmunication and what methods can be used to improve the situation (refer to case studies) -Critically analysing literature -Which methods to improve -refer to case studies -demonstrate a critical understanding of the nature and importance of communication -Knowledge and understanding of topic area -insightful critical evaluation of current reasearch and literature -demonstrate the ability to analyse and evaluate formal communication sytems and processes from a variety of perspectives -Reference and biblography list