Instructions: Write a two-page APA report answering the questions below. Do not just answer the questions, but use the questions to formulate your report. Your paper should demonstrate thoughtful consideration of the ideas and concepts presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards. Be sure to adhere to University’s Academic Integrity Policy. Questions to be answered in your report: Prepare a managerial report for Regional Airlines analyzing the telephone reservation system. Evaluate both the system that does not allow waiting and expanded system that allows waiting. Include the following information in your report: A detailed analysis of the operating characteristics of the reservation system with one agent as proposed by the vice president of administration. What is your recommendation concerning a single-agent system? A detailed analysis of the operating characteristics of the reservation system based on your recommendation regarding the number of agents Regional should use. A detailed analysis of the advantages or disadvantages of the expanded system. Discuss the number of waiting callers the expanded system would need to accommodate. This report represents a pilot study of the reservation system for the 10:00 A.M. to 11:00 A.M. time period during which an average of one call arrives every 3.75 minutes; however, the arrival rate of incoming calls is expected to change from hour to hour. Describe how your waiting line analysis could be used to develop a ticket agent staffing plan that would enable the company to provide different levels of staffing for the ticket reservation system at different times during the day. Indicate the information that you would need to develop this staffing plan. Requirements of the assignment: All papers must follow all APA requirements including an abstract. (10% deduction if not) All papers must have a reference page. The textbook is an acceptable source. Body of the paper 2 -3 pages, no more or less. Title page, abstract, and reference pages are required. However, they do not count towards any page count. Writing should reflect an understanding of the chapter’s basic concepts, thorough research, and logic and critical thinking skills. The introduction is attention getting with sufficient background information to establish the topic and a clear thesis statement. The conclusion summarizes the main points and leaves the reader with a strong comprehension of the paper’s significance and the author’s understanding. Grammatically correct – No spelling, grammar, or mechanics errors. Do not use the first person. (10% deduction if used) Rubric used for grading assignment: