In order for a IT Services Management (ITSM) organization to make actual application of the results of performance measurement it must be able to make the changing from measurement to management. It should also be able to foresee needed changes in the strategic track of the organization and have a policy, procedure and methodologies are in place for effecting strategic transition . Successful achievement of these two tasks characterizes the footing of effective performance management. This paper discovers baselines for progressing from performance measurement to performance management and delivers a dialogue of how the ITSM performance appraisal can be used to achieve the ITSM function effectively