The company is Qantas Australia (Introduction? these are some things u have to start with Context Airline industry, recent changes, competition,Qantas current situation, purpose of the report outline issues facing by Qantas recommendations for the next 5 years 2.(Problems/situation) .state problem clearly .explain why it is a problem .explain how it will and does effect Qantas 3. (Recommendations) .state recommendation .why its a good solution .how it will solve the problem .implementation and follow up plans