2. Which of the following is NOT one of the managerial roles identified by Henry Mintzberg?

a. negotiator

b. optimizer

c. liaison

d. monitor

3. The managerial role of a ________ is BEST described as giving direct command and orders to

subordinates.

a. figurehead

b. liaison

c. monitor

d. leader

4. According to Mintzberg, a manager is acting as a ________ when she launches a new

organizational advertising campaign to promote a new product.

a. figurehead

b. disseminator

c. spokesperson

d. negotiator

5. When a skilled manager moves from one company to another he will MOST LIKELY have to

refine his ________ skills.

a. technical

b. conceptual

c. monitoring

d. human

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BAM 515 Organizational Behavior

6. ________ skills enable managers to lead and control the behaviors of other people and groups.

a. Conceptual

b. Technical

c. Human

d. Analytical

7. A company is looking to hire a person that will need to work with five others on a project. The

open spot is due to an employee abruptly leaving. In her exit questionnaire, she wrote that the

other team members were impossible. During the interview process, which question would BEST

help the company find the best person for this position?

a. Do you like trying new things?

b. Are you a worrier?

c. Do you believe your actions affect your fate?

d. Do you have sympathetic feelings for others?

8. Individuals likely to experience negative moods at work, feel stressed, and generally have a

negative orientation toward the work situation are said to be ________.

a. unmotivated

b. pixilated

c. low on neuroticism

d. high on neuroticism

9. ________ is the trait that captures the distinction between individuals who get along with other

people and those who do not.

a. Conscientiousness

b. Openness to experience

c. Agreeableness

d. External locus of control

10. Which of the dimensions of personality do competence, order, and self-discipline fall under?

a. agreeableness

b. neuroticism

c. conscientiousness

d. extraversion

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BAM 515 Organizational Behavior

11. A low level of agreeableness would MOST LIKELY be an asset for a ________.

a. drill sergeant

b. FBI agent

c. prosecuting attorney

d. football player

12. Individuals high on ________ are more likely to feel good at work and be satisfied with their

jobs.

a. extraversion

b. introversion

c. affectivity

d. socialization

13. The collection of feelings and beliefs that people have about their organization as a whole is

known as organizational ________.

a. loyalty

b. commitment

c. satisfaction

d. attitude

14. The cognitive component of a worker’s attitude is the employee’s ________.

a. feelings about his or her job or organization

b. beliefs about the job or organization

c. thoughts about how to behave in his or her job or organization

d. ethical stance on his or her job or organization

15. How people feel at the time they are actually performing their jobs is referred to as work

________.

a. attitudes

b. moods

c. behaviors

d. work values

16. The ________ component of a worker’s attitude reflects his thoughts about how to behave on

the job.

a. affective

b. cognitive

c. behavioral

d. extrinsic

Unit 1 Examination

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BAM 515 Organizational Behavior

17. Workers who feel excited, enthusiastic, active, strong, and elated are MOST LIKELY

experiencing ________.

a. job satisfaction

b. organizational commitment

c. openness to experience

d. positive work moods

18. ________ is rude interpersonal behavior that reflects a lack of respect for others.

a. Organizational conflict

b. Workplace incivility

c. Negative affectivity

d. Discriminatory marginality

19. Which is NOT one of the ways in which managers can guard against faulty decisions due to

motivational states?

a. base perceptions on observed behaviors

b. do not take personal motives into consideration

c. concentrate on actual performance

d. avoid unwarranted assumptions

20. An individual’s ________ is influenced by his own characteristics, the true characteristics of

the target and the situation.

a. bias

b. reality

c. schema

d. perception

21. As the ambiguity of a target increases, it becomes ________.

a. harder for perceivers to form accurate perceptions

b. less likely that various perceivers will perceive the target differently

c. less difficult to determine what the target is really like

d. easier for perceivers to form accurate perceptions

22. Targets are perceived to be smarter, more credible, and more responsible than others when

they have ________.

a. more perception

b. less power

c. greater ambiguity

d. high social status

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BAM 515 Organizational Behavior

23. When an employee reminds his boss about his past accomplishments, the employee is using

the tactic of ________.

a. self-promotion

b. situational conformity

c. appreciation

d. behavioral matching

24. People are MOST likely to use impression management tactics when interacting with

perceivers ________.

a. over whom they have power

b. who have power over them

c. that they will never see again

d. with high situational salience

25. The impression management tactic of ________ occurs when the target tries to present himself

or herself in as positive a light as possible.

a. behavioral matching

b. flattering others

c. self-promotion

d. being consistent